Common Legal and Account Questions
We collect your full name, date of birth, email, phone number and payment details (bank account or e-wallet ID for DANA, OVO, GoPay or QRIS transfers). We also log your IP address and device type for security. This information is used to verify your identity, process deposits and withdrawals, and detect fraud.
We retain active account data for as long as your account is open. Transaction records and withdrawal history are kept for five years for compliance purposes. Once your account is closed, we keep minimal records where required by law. You can request data deletion where local law permits by contacting support.
Yes. Go to Settings > Account & Privacy and select Download My Data. We prepare a file containing your profile, transaction history and account activity within 7 business days. You can also email support with your request and your account username.
Contact our live chat or support email immediately with your account username and the transaction ID. We investigate within 48 hours and reverse unauthorised charges where we confirm fraud. Provide any supporting evidence, such as screenshots or device details, to speed up the review.
All deposits and withdrawals via DANA, OVO, GoPay and QRIS are encrypted using SSL technology. We do not store full payment details on our servers. Payment processing is handled by verified third-party providers who meet industry security standards. Your account remains protected even if you access it from public WiFi.
Yes. Visit Settings > Privacy Preferences to opt out of non-essential cookies and promotional emails. For broader changes to data processing, contact support with your request. We honour data rights where local law permits. Requests are processed within 14 days.
We may suspend your account if we detect fraudulent activity, breaches of our terms, or if local law requires it. You receive notice and an opportunity to respond. Account closure is permanent; remaining funds are withdrawn to your registered payment method within 7 business days, depending on your bank or e-wallet provider.
